Skip to Content
 ! Welcome To SalayatHind 

Return Policy

Return & Exchange Policy1. Order Inspection Upon Delivery (Hand-to-Hand)2. Return & Exchange Conditions (Post-Delivery)3. Stop Desk Delivery Policy4. Refunds5. Non-Returnable Items6. How to Submit an Exchange Request

Return & Exchange Policy

We always strive to provide the highest quality for our customers. To ensure a comfortable and transparent shopping experience, we have established a clear return and exchange policy that protects your rights and ensures your complete satisfaction with our products.

 



1. Order Inspection Upon Delivery (Hand-to-Hand)


  • Inspection with the Courier: The customer has the right to open the package and inspect the products (to verify color, quality, and size) in the presence of the delivery agent before making the payment.
  • Immediate Refusal: If the customer finds an error in the order (wrong color or model) or a manufacturing defect, they have the right to return the order immediately with the courier.
  • Disclaimer After Receipt: Once the order is received, paid for, and the courier leaves, it is considered an acknowledgment by the customer that the product is intact and matches the order. We cannot bear responsibility for any damage discovered later resulting from misuse.


2. Return & Exchange Conditions (Post-Delivery)

If the customer wishes to exchange the product (e.g., to change the color or size) after the courier has left, it will be processed according to the following conditions:

  • Timeframe: The exchange request must be submitted within 3 days of receiving the order.

  • Product Condition: The product (prayer set or clothing) must be in its original condition, unworn, unwashed, free of any perfumes or odors, and in its original packaging with all attached accessories.

  • Shipping Costs: The customer bears the full shipping costs (the cost of returning the old product + the cost of delivering the new product), unless the exchange is due to an error on our part.


3. Stop Desk Delivery Policy

  • Holding Period: Orders directed to delivery offices (Stop Desk) remain available for pickup for a maximum of 3 days from the date of arrival at the office.
  • Automatic Return: If the customer does not collect their order within this period, the shipping system will automatically return the parcel to us. Failing to collect a Stop Desk order may result in the customer's account being banned from using the "Cash on Delivery" feature for future purchases.

4. Refunds

  • In the event of an approved full return for a pre-paid product without Delivery Company (with CCP or Baridimob), or a product received and returned according to the conditions, the due amount will be transferred to the customer via Postal Account (CCP) or BaridiMob within 7 business days from the date the returned product reaches our warehouse and its condition is verified.
  • Shipping and delivery fees paid to the transport companies are non-refundable and will be deducted from the total refunded amount.


5. Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges for products that come into direct contact with the skin or show any signs of use, alteration, or washing.


6. How to Submit an Exchange Request

To submit an exchange request, please contact customer service via contact.hind21@gmail.com and provide:

  • The order or invoice number.

  • A clear photo of the product showing its condition.

  • Specification of the new color or variant requested.



This is Yalidine Express Return Policy


Delivery Attempts: For every parcel, Yalidine will make up to 3 delivery attempts, keeping the sender informed during the process.

Failed Deliveries: If the parcel remains undelivered after the 3rd attempt, it will be systematically returned to the sender, and this return process is subject to fees.

Stop Desk Deliveries: If a parcel is sent to a "Stop Desk" (Yalidine relay point), the receiver has a maximum of 3 days to pick it up. After 3 days, Yalidine will automatically return the shipment to the sender for a fee.

Return Costs: The standard fee charged to the sender for a returned parcel is 350 DA.

Retrieval Deadline: The sender is obligated to collect their undelivered returned parcels from Yalidine within a maximum of 10 days.

Storage Penalties: If the sender fails to collect the returns within 10 days, Yalidine will charge a storage fee of 10 DA per parcel per day.

Abandonment: If a returned parcel is not collected within 365 days from the return date, Yalidine reserves the right to freely dispose of it, and no claims will be accepted after this period.

Collection Deadlines: The sender must recover the funds collected by Yalidine (Cash on Delivery) within a maximum of 15 days.

Delayed Collection: If the sender exceeds this 15-day timeframe, Yalidine will transfer the funds according to its own internal schedule, which can take up to a maximum of 6 months.

Filing a Claim: In the event of a lost or damaged parcel, the sender must submit a formal written complaint within 15 days from the date of sending.

Standard Compensation: Without extra insurance, Yalidine limits its compensation for loss or damage to a maximum of 5,000 DA per parcel. This is paid within 30 days of receiving the complaint.

Full Insurance Option: Senders have the option to pay a 1% premium on the product's value to insure it. This guarantees full reimbursement of the product's declared value in case of loss or damage.

Exceptions to Liability: Yalidine completely declines responsibility for missing items, damaged products, or ruined packaging if the sender authorizes the receiver to open the parcel before delivery is confirmed, or if the sender accepts a product exchange requested by the receiver.